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On this page are the questions most frequently asked questions by our patients to our Billing and Patient Services Departments.
If a question concerning payment or claims does
not appear here, please call our Billing and Patient Services Department
directly at 713-512-6400 or email our billing department at billingdepartment@riveroaksima
ging.com
or our patient services department at patientservices@riveroaksima
ging.com.
Billing Department
River Oaks Imaging and Diagnostic
P.O. Box 4346
Dept 848
Houston, TX 77210-848
Q. What functions are performed by the Billing Department?
A. Billing for all 10 River Oaks Imaging and Diagnostic facilities is done from our central Billing and Collections Department located at 2990 Richmond Avenue. You may contact our Billing Department at 713-512-6400 for questions regarding our billing procedures.Patient Services Department
Q. What functions are performed by the Patient Services Department?
A. Our Patient Services Department handles required authorization for major procedures. You may contact the patient services department at 713-512-6400 if you have questions about your insurance or patient responsibility that may be due at the time of service.Information Required for Billing
Q. What information is required from me for River Oaks Imaging and Diagnostic to bill my insurance company?
A. We will need your policy number, group number, policy holder name and address. We also need a signed authorization permitting us to file a claim with your insurance company.Q. How long will it take to bill and collect from my insurance company?
A. Generally, it takes 45 to 90 days to obtain payment from your insurance carrier. Our collections team will work with your carrier and process each claim in a timely manner.Statement and Payment Issues
Q. When will I receive a statement from River Oaks Imaging and Diagnostic?
A. We will send you a monthly statement after all insurance payments have been received. Our billing statement reflects all insurance payments, adjustments and any payments made by our patients at the time services were rendered.Q. When are payments due?
A. Total payments are due within 10 days after the statement date.Q. How do I make a payment?
A. You can make a payment at any of our facilities, by telephone or by mail. We accept cash, credit cards, checks and money orders. At this time, we only accept credit card payments by telephone.Q. What is the payment address?
A. Our payment address is:River Oaks Imaging and Diagnostic
P.O. Box 4346
Dept 848
Houston, TX 77210-848